ABOUT

I lead at the intersection of design, product, and business. My work has always centered on building clarity out of complexity, whether that’s creating systems, defining strategy, or helping teams find focus and momentum. I care deeply about outcomes that matter: products that perform, teams that grow, and experiences that move both metrics and people.

I’ve spent the last decade leading design and product strategy across industries; from large-scale platform redesigns to AI-driven innovation. My background in psychology shapes how I approach user behavior, leadership, and organizational design. I believe that good design doesn’t just solve problems; it builds trust, alignment, and long-term value.

Outside of work, I’m a mom to both human and furry kids, and my home is an ongoing interior design experiment. I recently started singing, and I like pretending I might one day end up on a cooking show.

ACCOUNTABILITY
I lead with courage and integrity. When I make decisions, I take full responsibility for their outcomes.
BIAS FOR ACTION
I create momentums, and move things forward, turning uncertainty into direction and clarity.
GROWTH
I’m driven by Kaizen in everything I do. Mindfulness, reflection, experimentation, and feedback are my daily practices.
JOY
I intentionally bring joy and optimism wherever I go. I believe laughter, warmth, and curiosity make any space better.
[HEAD OF PRODUCT AND CX]
THINK TANK TRAINING CENTRE
NOV 2024 - CURRENT
Product Strategy
CX Strategy
Brand
SaaS
Go-to-Market
AI
Compliance

As Head of Product and CX, I led the end-to-end design, development, and launch of PORTL 2.0, Think Tank’s proprietary AI-powered learning platform. Originally built to bring the school’s world-class mentorship experience online, PORTL has been evolving under my leadership into a unified ecosystem that integrates LMS, SIS, HRIS, and ERP capabilities. Working directly with the CEO and cross-functional teams, I'm transforming a stalled internal project into a scalable SaaS product that can power Think Tank's operations while laying the foundation for future commercialization.

[DIRECTOR, USER EXPERIENCE]
AUTOTRADER.CA
MAY 2017 - NOV 2024
Org Design
DesignOps
Team Scaling
Mentorship
Executive Alignment
Governance

As Director of UX, I led the transformation of design at AutoTrader.ca from a shared service under technology into a strategic growth driver embedded within product, brand, and revenue strategy. Joining soon after its $1.2B acquisition by Thoma Bravo, I managed Design, Data Implementation, and CRO teams. I set up and scaled user research, design systems, JTBD segmentation, and data-informed experimentation. Over seven years, my work helped drive user growth to 26M monthly users, improved NPS to 30+ points, and helped position the company for its 2024 acquisition by AutoScout24.

[CO-FOUNDER, HEAD OF EXPERIENCE]
HYPERMINDS
2019 - 2022
Culture Design
Product Strategy
Brand
Consulting
Business Development

As Co-founder and Head of Experience at Hyperminds, I led strategy and design for a transformation agency that helped organizations grow by aligning brand, product, and culture into a unified experience. I oversaw multidisciplinary teams across design and research, managed key client relationships, and guided product strategy in partnership with the advisory board. Some of our clients included Monstercat, the National Gallery of Canada, and the Vancouver UX Awards.

[DIRECTOR, DESIGN]
RED ACADEMY
2015 - 2017
Curriculum Development
Service Design
Teaching
Business Growth
Leadership

As one of the first ten employees at RED Academy, Canada’s first PTIB-certified tech school, I helped build the foundation for its design education programs and national expansion. I co-created RED’s core academic products, developed curriculum for eight diploma-level design programs, and led a distributed team of 35 instructors across Vancouver, Toronto, and London, UK. During my tenure, over 1,500 students graduated from programs I designed, achieving a 95% placement rate and going on to work at leading companies such as IBM, MetaLab, and lululemon.

[ADVISOR, PRODUCT STRATEGY + UX]
FLENTO
2020 - 2024
Startup Advisory
Product Strategy
Raising Capital
Brand and UX
Research

As Co-founder and Head of Product and Design, I led the creation of Flento, a native mobile app for personal trainers, gyms, and fitness businesses. Built under AcroStrong, Flento evolved into a B2B SaaS platform powered by integrated AI to help fitness professionals manage clients, track performance, and grow their business. I oversaw product strategy, brand, and user experience, established a 12-person design and development team, and helped raise capital that brought the company’s valuation to $10M within 26 months.

[FOUNDER, CEO]
TURRI.AI
JAN 2025 - CURRENT
Change Management
Culture Design
Brand Strategy
Facilitation
Org Alignment

Turri is my most recent startup: an AI-driven wellness and longevity assistant designed to make evidence-based health optimization accessible to everyone. As Founder and CEO, I’m leading the product vision, brand, and go-to-market strategy, combining behavioral science, wearable data, and AI personalization into a single adaptive platform. What began as a passion project has evolved into a bold ambition: to build a category-defining company that helps people live longer, healthier, and more intentional lives.

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Ian MacDonald
Chief Marketing and Product Officer @AutoTrader.ca
"I have worked with many UX leaders in my career and I truly rate Karina as the best I have encountered. A genuine, unassailable passion for the user and their needs, yet able to balance commercial interests when needed. She is a dab hand in the pitch meeting as well!

Karina brought a level of strategic thinking and engagement to UX that I had never seen before. On her watch, UX was so much more than simply design. Her work around user journeys and segmentations laid the foundations for years of growth ahead for the AutoTrader.ca business ."
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Julie Tremblay
Head of Experience @Think Tank Training Centre
"Karina is an incredibly humble, driven, and result-oriented design leader. One of the things I admire about Karina's approach is her ability to generate and leverage insights from fearlessly asking for feedback, and from truly embracing a human centric design thinking approach to solving any type of problem. Karina is also a remarkably engaging meeting and workshop facilitator, and naturally inspires others to grow to their full potential."
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Jonas Altman
Founder @Socal Fabric. Author of "Shapers"
"Karina is one of those design professionals who gets it. She is empathic, creative, smart and switched on. Working with her is not only a pleasure - but an invigorating learning experience. Highly recommend her for any creative challenge you may face, no matter the scale."
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David Britton
CEO @Flatrock
"At AutoTrader, she architected our 'Instant Cash Offer' experience into a multi-million dollar product.  If you're looking for someone who can lead, challenge the status quo and drive results - look no further."
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Nilan Kasandas
Sr Product Designer @AutoTrader.ca
"Working with Karina for three years has been an incredibly rewarding experience. She excels at listening to the team’s needs and ensuring they have what they need to succeed. Her tactical and strategic feedback has been invaluable, and I’ve gained immense insights from both her advice and her approach. As a mentor and leader, Karina imparts lessons that extend beyond traditional learning, offering unique skills and insights."
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Chris Patheiger
Chief Innovation and Product Officer @The Dallas Morning News
"During our time together at Trader, Karina led our UX, design and insights BUs. She was a keystone to creating systems and a culture of execution across the business. Karina is an energetic, creative and collaborative leader and was an integral thought partner in supporting the development of our commercial product strategy."
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Patrick Pan
Design System Manager @Clio
"Karina is both an exceptional leader and a remarkable individual. Karina has played a pivotal role in my development as a designer and manager, offering invaluable opportunities, guidance, and support that have significantly contributed to my current success.

Karina is a visionary in UX, consistently pushing the boundaries of quality and driving impactful product transformations. Her creativity and collaborative spirit are contagious, inspiring everyone around her to reach new heights"
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Paul Lemky
Front End Developer
"Karina's attention to detail and innovative design ideas are second to none. As a front end developer you dream of design comps that speak for themselves without requiring a whole lot of "back and forth". That's how it was whenever I worked with Karina on a project."
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Brian Holt
Sr. Sofware Engineer @DigitalOcean
"Karina pushed all of us to experiment in our classes to ensure our students had the best experience possible. She knew when to encourage us to dream big as well as when to reign in blue-sky ideas for practical application. It was clear she fully trusted and believed in our team."